1. Introduction
BestBond respects your privacy and is committed to protecting the personal information you share with us. This BestBond Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA) and any other applicable laws.
For information about our services, please visit our Home Loans and Bond Repayment Calculator pages.
2. Information Collection
At BestBond, we collect personal information necessary for us to deliver our home loan origination services. This BestBond Privacy Policy includes details on the types of information we gather, including but not limited to:
- Personal Identification: Full name, ID number, contact details (email, phone number), and address.
- Financial Information: Salary, employment information, credit history, and property-related information.
- Other Information: Any additional data relevant to your loan application, such as marital status or information about co-applicants.
We obtain this information directly from you, third parties authorized to share your information, or publicly available sources.
3. Purpose of Collection
We collect personal information to:
- Process and facilitate your loan application with our banking partners.
- Comply with regulatory requirements and lawful business practices.
- Communicate with you regarding your application and keep you updated on relevant services.
- Conduct market analysis to improve our services and website experience.
4. Information Sharing and Disclosure
BestBond does not sell your personal information. We may share your data with:
- Banking Partners: To assist with processing your loan applications.
- Service Providers: Third-party vendors who perform services on our behalf, such as credit scoring agencies, IT service providers, and analytics companies. These parties are bound by confidentiality agreements.
- Legal Obligations: In response to legal processes or government requests, to protect the rights and safety of our business, clients, and employees.
5. Data Security
We take appropriate technical and organizational measures to secure your personal information against unauthorized access, loss, or misuse. Despite our efforts, no security measure is entirely foolproof. We encourage you to protect your information and alert us immediately if you suspect any unauthorized use of your personal data.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purpose for which it was collected, unless a longer retention period is required or permitted by law.
7. Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of any inaccuracies in your personal information.
- Request deletion or restriction of your personal information, subject to certain conditions.
- Object to the processing of your personal information.
To exercise any of these rights, please contact us at melinda@best-bond.co.za. For more information about your rights under South African privacy law, please refer to the Information Regulator of South Africa website.
If you have additional questions about how we handle personal information or wish to apply for a home loan, you may also review our Contact Us page.
8. Changes to This Privacy Policy
BestBond may update this BestBond Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. When we do, we will revise the effective date at the top of this policy. We encourage you to review this BestBond Privacy Policy regularly to stay informed.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small text files stored on your device that enable us to recognize you on future visits and personalize your experience. You can modify your browser settings to decline cookies; however, this may affect your ability to access certain parts of our site.
10. Marketing and Communication Preferences
With your consent, we may use your contact information to provide you with updates about our services, promotional offers, or relevant industry insights. You may opt out of these communications at any time by following the unsubscribe link in our emails or by contacting us directly.
11. If You Have Any Concerns
If you believe that we have used your personal information contrary to this Privacy Policy, please first reach out to us to address any concerns. You can do this by contacting BestBond’s Information Officer at melinda@best-bond.co.za.
If you are not satisfied with the outcome, you have the right to lodge a complaint with the Information Regulator under the Protection of Personal Information Act (POPIA).
The contact details are:
The Information Regulator (South Africa)
33 Hoof Street
Forum III, 3rd Floor, Braampark
P.O. Box 31533
Braamfontein, Johannesburg, 2017
Complaints email: complaints.IR@justice.gov.za
https://inforegulator.org.za
