Getting your own home is a big dream, but if your credit record shows negative information, that dream can feel out of reach. You may have applied for a bond and been declined, or you’ve been told there’s something wrong with your credit score.
But don’t worry — you can clear your name from the credit bureau in South Africa, and it may be easier than you think. This guide explains how, in plain and simple steps.
A clean credit record isn’t just paperwork — it’s your key to a place to call home.
Step 1: Get Your Credit Report
Start by finding out what’s on your credit record. Every South African has the right to one free credit report per year from each of the registered credit bureaus:
Once you get your report, check for any accounts that are overdue, legal judgments, or debt review listings.
Step 2: Check What Needs to Be Fixed
When reading through your report, look for:
-
Accounts that you’ve already paid but are still listed as unpaid
-
Old information that’s more than 5 years old
-
Debt review status that should have been removed
-
Mistakes or incorrect information
Anything that is incorrect or should no longer be there can be disputed.
Step 3: Dispute Incorrect Information
If there’s a mistake, you can report it to the credit bureau.
Here’s what to do:
-
Complete a dispute form (found on the bureau’s website)
-
Send proof — like a paid-up letter or court document
-
The bureau has up to 20 working days to investigate and respond
If the information is wrong, they must remove or correct it.
Step 4: Request a Paid-Up Letter or Clearance Certificate
If you’ve finished paying your debt, ask the company or bank for a paid-up letter. If you were under debt review and have finished paying all your debts, your debt counsellor must give you a Form 19 clearance certificate.
You’ll then send this document to the credit bureau so they can update your profile.
Why It Matters for Home Loans
When you apply for a home loan, the bank looks at your credit report to decide:
-
If they can give you a loan
-
How much they can offer
-
What interest rate you’ll pay
If your record shows unpaid accounts or you’re still under debt review, you may not get approved for a bond — even if you earn enough. That’s why it’s so important to fix it before you apply.
How do I know if I am listed on credit bureau?
You can request your free credit report from any of the credit bureaus listed above. It will show if there’s negative information.
Can I clear my credit record on my own?
Yes. You don’t need to pay a company to do this for you. You just need your documents and a bit of time to follow up.
How long does it take to remove listings?
Most credit bureaus respond within 20 business days. Debt review removal can take 2 to 6 weeks once all documents are received.
Does this help with getting a bond?
Definitely. A clean credit record makes it easier to get a home loan and may even improve the interest rate you’re offered.
In Summary
Now that you understand how home loans work in South Africa, you’re better prepared to navigate the home buying process with confidence. Partnering with a bond originator like BestBond can help you secure the best deal—without the stress or cost.
Contact BestBond for free help with your bond application, or explore more guides in our Home Loan Blog to stay informed.
